Saturday, July 19, 2003
Some low-level functionary has responded (not substantively, but not quite a form letter either):
Of course, much of the above is indeed a form letter. Otherwise, "[t]hank you for chossing to use Discover" would have to read "thank you for choosing to never use Discover again."
Oh well, to them it's all a trade-off: they figure they can make a few pennies by cross-selling their customers, even if the blather causes them to lose a handful of customers in the process.
Pricks.
And speaking of pricks, Steve, the blog hiatus is over: when you gonna regale us with the saga of GMAC?
Thank you for your recent message about the activation of your Discover Card Account. I wish to express my sincere apology for any difficulties or inconvenience you may have experienced with your Discover Card Account. Our goal is to provide excellent customer service, and as a valued Cardmember, you should expect to receive the best service possible, at all times. We regret our failure to deliver that service in this situation.
Thank you for taking the time to bring this to our attention, as it is comments such as yours, that allow us the opportunity to better serve our Cardmembers. I look forward to assisting you in the future.
Please allow us the opportunity to regain your trust in Discover Card; as I stated before, excellent customer service is our number one priority.
If I can be of any further assistance to you, please don't hesitate to contact me again. Thank you for choosing to use Discover Card.
Of course, much of the above is indeed a form letter. Otherwise, "[t]hank you for chossing to use Discover" would have to read "thank you for choosing to never use Discover again."
Oh well, to them it's all a trade-off: they figure they can make a few pennies by cross-selling their customers, even if the blather causes them to lose a handful of customers in the process.
Pricks.
And speaking of pricks, Steve, the blog hiatus is over: when you gonna regale us with the saga of GMAC?
Here's a little note I sent to the annoying folks at Discover Card today. I doubt they'll care, but hey, I like to vote with my wallet:
It's a shame too -- Discover was the first card I got, way back in 1987 when I was still in college. They even have pretty good online access. But really, when a customer asks you to not read the sales pitch, DON'T READ IT. Pissing off your customer is just bad policy. Don't use Discover, or if you do, be sure to complain loudly about the aggressive cross-selling.
If the fookers reply, I'll be sure to post their answer. Fair is fair.
I tried to use my new card this morning, but it was declined. Therefore, as soon as one refund credit posts, I'll pay the balance and close the account.
You see, I did call to activate the new cards. I gave all the pertinent info, then asked the rep to please not make me endure a telephone sales pitch. Rudely, she pitched me anyway, so I hung up.
And apparently she also left me with a dead card -- causing me embarrassment and inconvenience at the supermarket this morning.
When I called today to report the above, I was told I'd have to go through the activation process again -- and while I was on the line, I was treated to another sales pitch! Amazing!
I'm through with Discover.
It's a shame too -- Discover was the first card I got, way back in 1987 when I was still in college. They even have pretty good online access. But really, when a customer asks you to not read the sales pitch, DON'T READ IT. Pissing off your customer is just bad policy. Don't use Discover, or if you do, be sure to complain loudly about the aggressive cross-selling.
If the fookers reply, I'll be sure to post their answer. Fair is fair.
